1) Overview
This Shipping Policy explains how Vasroventures processes, ships, and delivers orders placed on our website.
By placing an order, you agree to the terms in this Shipping Policy.
2) Shipping locations
We currently ship to addresses within India (serviceability depends on courier coverage and pincode).
If your pincode is not serviceable, we may cancel the order and issue a refund (if prepaid) after informing you via email.
3) Order processing time
Orders are typically processed within 1–3 business days after the order is confirmed (excluding Sundays and public holidays).
During high-demand periods (sales, festivals, or new launches), processing may take longer and we will update you via email if required.
4) Delivery timelines
Estimated delivery timelines (after dispatch) vary by location:
Metro cities: approx. 2–6 business days.
Other cities/towns: approx. 3–9 business days.
Remote areas: approx. 5–12 business days.
These are estimates and may be affected by courier delays, weather, local restrictions, address issues, or peak-season load.
5) Shipping charges
Shipping charges (if any) will be shown clearly at checkout before you complete payment.
If you offer free shipping, add your rule here (example: “Free shipping on prepaid orders above ₹___”).
6) Cash on Delivery (COD) (optional)
If COD is available for your location, it will appear as an option at checkout.
Vasroventures reserves the right to disable COD for certain pincodes, order values, or in cases of repeated non-acceptance/returns.
7) Tracking and delivery updates
Once your order is dispatched, we share tracking details by email (or through your account dashboard, if available).
If tracking does not update for 48–72 hours after dispatch, please contact us and we will assist.
8) Address and order changes
Customers must ensure the shipping address, landmark, and contact details entered at checkout are correct.
Address changes are only possible before dispatch; once shipped, we cannot modify the delivery address.
9) Failed delivery / RTO (Return to Origin)
If delivery fails due to an incorrect address, unreachable customer, refusal to accept, or multiple failed attempts, the courier may return the package to us (RTO).
In such cases, re-shipping may be charged, and any refund (if applicable) may be processed after deducting forward and/or return shipping costs and other applicable charges.
10) Damaged package / wrong item
If your package looks tampered or damaged at delivery, please take photos/videos before opening and contact us as soon as possible.
If you receive a wrong item or a damaged/defective product, email us with order details and clear photos; we will verify and help with replacement/return/refund as per our Returns & Refunds Policy (returns/refunds allowed up to 15 days from delivery, not valid after 15 days).
11) Contact us
For shipping-related help (dispatch, tracking, delivery issues), contact:
Email: order@vasroventures.com
Address: Shop no 6, Shivshakti Heights, Nandur Link Road, Nashik, 422003, India
